Help centre / Desk / Settings
Choose how letters are printed and posted
Letters can be posted for you, passed to a print service you already use, or printed in your office. You choose once for your whole team, along with the postage and printing a letter starts with.
-
Open Letters
Go to Settings › Letters
The page has two parts: who prints and posts, and what a letter starts with.
-
Choose who prints and posts them
Pick one:
- We post them for you, charged on your bill
- Your own print service, which we pass each letter to
- You print them in the office, where letters wait for someone to print and post them
-
Set the usual postage and printing
Choose the Postage and Printing a letter starts with, and switch on Both sides of the paper if you’d like it. Anyone can still change them for one letter.
-
Add a return address
Add the Return address that undelivered letters come back to.
-
Save
Press Save. Everyone on the team can now post letters from a matter’s Letters tab.
Using your own print service
Choose Your own print service and give Your print service’s address. When you save, a Signing secret appears once: copy it and give it to whoever runs the print service, so they know letters really come from you.
If something goes wrong
We post them for you can’t be chosen. It isn’t available for your organisation yet. Write to us at [email protected], and in the meantime choose another way.
You lost the signing secret. It’s only shown once. Write to us at [email protected] and we’ll help you set up a new one.
Still stuck? Write to [email protected] and we'll get back to you.