Help centre / Desk / Settings
Send email from your own domain
With your own domain in Desk, clients can send documents to an address on it and the emails we send them come from your firm’s name. It takes a few records added where your domain is managed.
-
Add your domain
Go to Settings, then Domains and email. Under Your domains, enter your domain, like harperlowe.co.uk, and press Add domain.
-
Add the ownership record
Desk lists the records to add, each with its type, name and value, and a Copy button. Start with the one marked Proves you own the domain and add it in your DNS settings exactly as shown.
-
Check it
Press Check again. When the record is found, the domain shows as Yours, though it can take a little while for changes to show up.
-
Choose what it’s for
Open Choose what it's for, switch on Send email to clients from this domain, and Receive documents too if you’d like documents to arrive on it. Press Save.
-
Add the remaining records
After a few minutes more records appear for receiving and sending. Add each one, press Check again, and once Sending shows Working, emails to your clients come from your domain.
Giving clients an address to send to
Under Addresses, open Add an address. Choose On your domain and enter the part before the @, like “conveyancing”, or choose Forwarded from your mailbox to use an address you already have. Pick a Work stream and Who can send to it, then press Add address.
If something goes wrong
A record still says Not found yet or Wrong value. Check the name and value match what Desk shows, using Copy to avoid typos, then wait a while and press Check again. If it still isn’t found after a day, write to us at [email protected].
The page says your own domains aren’t available yet. Your own domain isn’t switched on for your Desk. Write to us at [email protected] and we’ll sort it out with you.
Still stuck? Write to [email protected] and we'll get back to you.