Help centre / Desk / Settings
Add seats for your team
Everyone who works in Desk needs a seat. Two come with Desk, and you can give out as many extra seats as you need.
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Open Team and seats
Go to Settings, then Team and seats. You’ll see everyone with a seat, their role and whether they’re available for new work.
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Choose who gets a seat
Under Give someone a seat, find them in Person. If the seat is an extra one, the hint shows what it adds to your monthly bill.
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Choose their role
Pick Reviewer for someone who works their queue and Everyone’s, or Admin for someone who also changes outcomes and rules and sees every queue.
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Give the seat
Press Give a seat. They can use Desk straight away.
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Change things later
Change someone’s role from the list, or press Remove to take their seat back. To pass your own role on, press Hand over, choose who takes it and press Hand over again.
When someone is away
Anyone can press Available beside their own name to mark themselves Away, so new documents aren’t shared out to them. Press it again when they’re back.
If something goes wrong
The person you want isn’t in the list. They need to be a member of your organisation first. Invite them, wait for them to join, then give them a seat.
A colleague sees “You don’t have a desk seat”. Give them a seat here. The page they see names you as the person to ask.
Still stuck? Write to [email protected] and we'll get back to you.