Coming soon

/timbre

Check a voice against the person's own recordings.

What to expect

  • Validate people live on a call

    timbre will confirm the caller is who they say they are, while the call happens.

  • Strengthen KYC calls

    You will be able to add a voice check to an identity verification call.

  • Protect account operations

    A step-up check will come before a high-risk change made by phone: a payee change, a password or phone reset, a large transfer.

  • Voice print analysis

    A voice will be checked against the person’s own enrolled recordings, with a clear verdict and reasons.

How a live check will work

  1. 1

    Enrol

    A few of the person’s own recordings, kept as their reference.

  2. 2

    Call

    A phone or video call comes in, live.

  3. 3

    Live comparison

    The voice on the call is checked against that reference, while the call runs.

  4. 4

    Verdict to your agent or system

    A clear answer, with reasons, before the call moves on.

Where it will help

  • Contact centres

    Confirm who is on the line before an agent acts on the call.

  • Banks and fintech KYC teams

    Add a voice check to an identity verification call.

  • Account-recovery desks

    A step-up check before a password, phone or payee change goes through.

Built on the same principles as Nib

  • Voices will be checked against the person’s own enrolled recordings, not a generic model.
  • Every answer will come with reasons: never a black box.
  • Recordings will never be used for training.
  • Your retention rules will decide how long a recording is kept.