Help centre / Sig / Sending
Remind, correct or cancel a request
While a package is waiting for signatures you can send a reminder, put right a signer’s details, or cancel it altogether. All three are on the package’s own page.
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Send a reminder
Select Send a reminder at the top of the package. We email everyone whose turn it is and who hasn’t signed yet.
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Correct a signer
Under Signers, select Correct next to the person, change their Name, Email or Mobile, then select Save. You can do this for anyone who hasn’t signed or declined yet.
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Know what a new email address does
If you change someone’s email address, the link we sent to the old one stops working. If it’s their turn, we email a fresh link to the new address straight away.
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Void the package
Select Void, then Void again to confirm. Nobody can sign it after that, and anyone who had a link gets an email saying it no longer needs their signature.
If something goes wrong
It says everyone waiting was sent their link within the last hour. We hold reminders back for an hour after the last email so people aren’t flooded. Try again later in the day.
You need to change the documents or add a signer. Those can’t be changed once a package has gone out. Void it and send a new package with the right documents and people.
There’s no Correct or Void button. They disappear once a package is signed, declined, voided or expired, and Correct isn’t shown for someone who has already signed. If you expected to see them, check your role with whoever runs your Unforged account.
Still stuck? Write to [email protected] and we'll get back to you.