Help centre / Your organisation / Your account
Ask us for help
Help is a button away on every page. Search the guides first, and if they don’t answer it, ask our team. We see which page you were on, so you don’t need to explain where you are.
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Open Help
Press the question mark at the top right of any page.
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Search the guides
Type what you’re trying to do in Search the guides. Matching guides open in a new tab.
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Ask our team
Switch on Ask our team, then fill in:
- Product, or My account or billing
- How urgent is it?, from A question to Work is blocked
- What’s happening?, in your own words
The line under Ask our team says when to expect our reply.
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Share it if you like
Tick Let my team see this request so your colleagues can follow it too, then press Send to our team.
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Follow the replies
Our reply comes by email and in the app. Press Your support requests at the foot of Help to see each request and whether it’s With our team, Waiting on you or Solved.
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Reply or close it
Open a request to write back and press Send reply. Press Mark as solved once you’re sorted. Replying to a solved request opens it again.
By email instead
You can also write to [email protected], day or night. It reaches the same team, and the request shows in Your support requests too.
Still stuck? Write to [email protected] and we'll get back to you.