UnforgedDesk LegalFinancialFraudEmailPricing
Book a walkthrough
Book a walkthrough

Desk / Financial

Financial Desk

Case management for financial services:  Every client case on time, with the paperwork to prove it.

In short Financial Desk is case management for financial advisers, mortgage brokers, pension administrators and credit unions. Each case follows your steps with its time limit counting down, signed forms are checked against the client, and the record of what was done builds itself.

Book a walkthrough Find your kind of work

£39 a person a month · no lock-in

Ready for your kind of work

Pick what you do. Desk starts with the cases, stages and time limits that go with it.

  • Pension transfer advice
  • New business
  • Ongoing review
  • Withdrawal request
  • New client

For example, pension transfer advice

  1. Received Request and documents in
  2. Transfer analysis The figures run and kept
  3. Adviser review Recommendation written
  4. Specialist check Signed off by a second person
  5. Awaiting client 14 days to reply
  6. Transfer submitted Sent to the provider
  • Remortgage
  • Purchase
  • Buy to let
  • Product transfer

For example, remortgage

  1. Documents in Payslips, statements and ID
  2. Adviser review Checklist done before it moves
  3. Awaiting client 14 days to reply
  4. Ready for lender Case packed and submitted
  • Transfer out
  • Transfer in
  • Retirement
  • Death claim
  • Pension sharing on divorce
  • Complaint

For example, transfer out

  1. Received Member and scheme confirmed
  2. Due diligence ID and receiving scheme checked
  3. Awaiting member 28 days to reply
  4. Transfer decision Signed off by a second person
  5. Payment Instruction raised
  6. Paid Member told, evidence kept
  • Membership application
  • Loan application
  • Arrears and collections
  • Withdrawal request
  • Death of a member
  • Complaint

For example, membership application

  1. Received Member and loan details in
  2. Affordability Income evidence and credit report
  3. Decision Reasons recorded, second sign-off
  4. Agreement signed Checked against the member
  5. Funds released Instruction raised
  • A checklist to move on
  • A time limit, or a date on the case
  • Sign-off by a second person
  • What happens when documents arrive

Bank details

When a client’s bank details change, nobody pays out until someone else has called them.

  1. 1 The client sends new details Through their own link, never by email.
  2. 2 They stay hidden Shown only with a reason, and every look is kept.
  3. 3 A second person calls On the number you already hold, not the one just given.
  4. 4 Confirmed Now the case can pay out, with who called on record.

The day to day

Forms come back checked, clients get chased and nothing runs past its date.

  • Signed forms checked against the client

    Discharge forms, loan agreements and declarations are compared with the signatures you hold for that client before anything is paid.

  • Requests with a date

    Ask a client, a lender or a provider for something by a date. Chase with one click, and see what every case is waiting on.

  • Time limits, counted down

    Each kind of case carries its own clock from the day it arrives, and cases near the end rise to the top of the queue.

  • One record for each client

    Households, businesses and their directors, joint members and guarantors, with every case they’ve had and the checks your team recorded.

Financial Desk for your kind of firm.

Pricing

£39

a person a month, month to month with no lock-in.

Compare plans
  • Cases, time limits, requests and reports included
  • Money laundering records and protected bank details included
  • Templates for your kind of firm, yours to change
  • Signature checks charged as they are on their own

What financial firms ask us

What does Financial Desk do for a financial adviser?

It runs each piece of client work as a case, from pension transfer advice to ongoing reviews, with the stages, checklists, time limits and second sign-off you set, and keeps the documents and the record of what was done on the case.

Can a mortgage broker use it as a CRM?

Yes. Each client has one record with their household, their cases and what they’ve sent you, and every remortgage, purchase or product transfer moves through your own stages.

Does Desk replace our administration or banking system?

No. Desk holds the case, its documents and the record of what was done. Balances, contributions and payments stay in the system that runs them today.

Can we call them members instead of clients?

Yes. Desk uses your words throughout: members, customers or clients, cases or applications.

How are signed forms checked?

When a signed form comes back, each signature is compared with the ones you hold for that person, and the result sits on the case before anything is paid.

What does Financial Desk cost?

£39 a person a month, month to month with no lock-in. Signature checks are charged as they are on their own.

See one of your cases in Financial Desk.

Book a walkthrough All desks

Tell us the kind of work you do and we’ll set Desk up with a few of your real cases, so you can see how it would feel day to day.