Help centre / Nib / Checking
What to do when a check needs a look
A check marked Needs a look means we couldn’t tell either way, and a Failed one means there are strong signs someone else signed. Neither decides anything on its own, so a person on your team should look at each one.
-
Find the checks waiting
Go to Checks and choose the Needs a look tile, or Failed, to see only those. Change the date range if you need to go back further than the last 7 days.
-
Read why
Open a check and read the sentence under the decision. It often tells you what held it back, such as a signature just under your approval line, or a line that doesn’t look like this person’s usual hand.
-
Look at the signatures side by side
Compare the signature under Questioned signature with each reference beside it. You know the person and the document, so your judgement here is what counts.
-
Ask for more if you need it
If the person has only one or two references, add any other genuine signatures you hold and run the check again. If the document itself is poor, ask for a clearer copy or a fresh signature.
-
Decide and record it
Make the call the way your organisation normally would, and note it wherever you keep that decision. Your document reference on the check makes it easy to find again if anyone asks.
If something goes wrong
Too many checks need a look. Adding more reference signatures for the people you check most often usually helps. You can also look at how strict your checks are, and if the number still seems high, write to us at [email protected] and we’ll look at it with you.
Still stuck? Write to [email protected] and we'll get back to you.