Help centre / Nib / Getting started
Add a person and their reference signatures
Before you can check a signature against someone’s own hand, we need at least one signature you know is theirs. You add the person and their first reference signature in one go.
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Open the form
In Nib, go to People and choose Add reference signatures.
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Give the person an id
In Your person id, type the id you already use for them, such as a customer number like CUST-10442 or priya-shah. It can hold letters, digits, dots, dashes and underscores but no spaces. If the id is new, we add the person for you.
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Name the signature
In Reference id, give this signature a short name, such as card-2019. Adding another signature later with the same name replaces this one.
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Say where it came from
Under Where it comes from, choose Signature card, Confirmed past signature or Unverified. Pick honestly, because it shows beside the reference whenever someone looks at a result.
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Add the file
Drop the image or scan onto the form, or click to choose it, then choose Add reference signature. You will land on the person’s page with the signature under Reference signatures.
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Add any others you have
On the person’s page, choose Add a reference signature for each further one. One is enough to start, but each extra signature shows more of how they sign, so fewer results end up needing a look. A person can have up to ten.
If something goes wrong
The form says the reference was not added. The image probably wasn’t clear enough to use. Try a sharper scan or a closer crop of the signature, and if it still won’t go in, write to us at [email protected].
You can’t see Add reference signatures. Your role can look at people but not add references. Ask an administrator for the Member role.
Still stuck? Write to [email protected] and we'll get back to you.