Help centre / Folio / Approvals and the ledger
Approve or refuse a request
Some changes, such as releasing a legal hold or removing a folder’s protection, need a second person to agree before they happen. They wait in Approvals until someone decides.
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Open Approvals
Click Approvals in Folio. Waiting for you shows the requests you can decide, and anything waiting also shows under Needs you in Files.
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Read the request
Each request says what would change, who asked, the reason they gave and how long it has before it expires.
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Approve or refuse it
Click Approve or Refuse. Choose your own reason, add a few words if it helps, and click Approve or Refuse again to confirm.
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Check it went through
You’ll see a message once it’s done. An approved request is carried out straight away, and a refused one changes nothing.
Your own requests
Someone else always has to decide a request you made. Choose My requests to see where yours have got to, and Waiting for someone else for requests you can’t decide yourself.
If no one decides a request within seven days, it expires and nothing changes. You can ask again if it’s still needed.
Still stuck? Write to [email protected] and we'll get back to you.