# Unforged Fraud Desk: Every alert looked into, every decision explained.

> Fraud Desk is fraud case management and investigation software. It takes alerts from our checks, from your own systems, by email or from a spreadsheet, your rules turn them into cases for the right team, investigators decide with their reasons, and someone else takes a second look before a fraud case closes.

Source: https://unforged.ai/desk/fraud

GBP 39 a person a month, month to month with no lock-in.

## Three kinds of case to start with, each with its own stages and deadlines.

### Alert review

1. **New**: Alert in, customer matched
2. **Triage**: Rule applied, due time set
3. **Investigating**: Owned by one investigator
4. **Waiting on customer**: Clock and queue show it
5. **Second review**: Someone else agrees
6. **Closed**: Decision and reasons kept

### Document fraud

1. **Checks running**: Documents being looked at
2. **Review**: Owned by one investigator
3. **Second review**: Someone else agrees
4. **Closed**: Decision and reasons kept

### Account takeover

1. **New**: Alert in, customer matched
2. **Investigating**: Owned by one investigator
3. **Recovery**: Access and money put right
4. **Second review**: Someone else agrees
5. **Closed**: Decision and reasons kept

Each stage can ask for: a checklist to move on; a time limit, or a date on the case; sign-off by a second person; what happens when documents arrive.

## Alerts from anywhere

**Your monitoring already finds things. Send them to Desk and someone looks at each one.** Send alerts with a key that can only add alerts, email them in, or add a spreadsheet of up to 500 at once. Our own checks send theirs when one fails, and the same alert is only ever taken once.

Each alert can carry: customer and account, risk, amount, your own reference, any facts you want shown.

```sh
# send one alert from your own monitoring
curl https://api.unforged.sh/desk/alerts \
  -H "Authorization: Bearer $ALERTS_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "title": "New device, then a new payee",
    "risk": "high",
    "reference": "MON-88213",
    "customer": { "name": "Kate Byrne", "account": "••••4417" },
    "facts": { "Device": "First seen at 02:14" }
  }'

# the case it joined
{ "case_reference": "FR-26-0311", "joined": true, ... }
```

## Deciding

- **Decide in one place**: Fraud, not fraud, ask the customer or escalate, with your organisation's reasons and up to five things to do next.
- **A second look, by someone else**: A fraud decision waits for a colleague to agree before the case closes. Team leads check a share of closed cases too, and every check is counted.
- **Linked cases, side by side**: Cases that share an email, a phone, an account or an address show up together, with how each one was decided. Join them into one case when they're the same thing.
- **Reports**: Alerts by source, time to a decision, cases running late, and how often second looks agree.

## Questions

### What is fraud case management software?

It turns the alerts your checks and monitoring raise into cases someone owns, with a deadline, the evidence in one place, a decision with its reasons and a record of who looked at what. Fraud Desk does that for alert review, document fraud and account takeover.

### Do we need Nib, Loupe or Sig?

No. Fraud Desk works with the alerts you already have. If you use our checks, the ones that fail arrive as alerts without any setup.

### How do our own systems send alerts?

With an alerts key that can only add alerts. Each alert carries the customer, the risk, any amount, your own reference and whatever facts you want shown, and the same alert is only ever taken once. You can also email alerts in or add up to 500 from a spreadsheet.

### Does "Ask the customer" contact them?

It moves the case to waiting on the customer, so the clock and the queue reflect it. You contact the customer the way you do today.

### Who can take the second look?

Anyone on the team other than the person who decided. Team leads also check a share of closed cases, and every check is counted in the reports.

### What does Fraud Desk cost?

GBP 39 a month for each investigator, month to month with no lock-in. Our own checks are charged as they are on their own.

## Price

- Alerts, triage rules, cases and reports included
- Second looks and quality checks included
- Documents, tasks and the case story included
- Our checks charged as they are on their own

Tell us the kind of work you do and we'll set Desk up with a few of your real cases, so you can see how it would feel day to day.

[Book a walkthrough](https://unforged.ai/contact?topic=other&product=desk), or read about [Legal Desk](https://unforged.ai/desk/legal), [Financial Desk](https://unforged.ai/desk/financial), [Fraud Desk](https://unforged.ai/desk/fraud), [email](https://unforged.ai/desk/email), [case management](https://unforged.ai/desk/case-management) and [Desk for your sector](https://unforged.ai/desk/for).