# Case management for credit unions: Members, loans and the paperwork, in one place.

> Joining, loan applications, arrears and complaints each follow your own steps. What members send lands on their record, while your core banking system keeps the shares and loans.

Source: https://unforged.ai/desk/for/credit-unions

## The template: Loan application

1. **Received**: Member and loan details in.
2. **Affordability and credit check**: Income evidence and the credit report on file.
3. **Decision**: Decision and reasons recorded, signed off by a second person.
4. **Awaiting signed agreement**: Loan agreement sent for signing.
5. **Funds released**: Instruction raised in your core system.
6. **Paid out**: Missed payments later open an arrears case.

Work streams in the template: Membership application, Loan application, Arrears and collections, Withdrawal request, Death of a member, Complaint. Words: members, cases and officers.

## What Desk covers

- **Members and their households**: A member's record with joint members, guarantors and everything they've applied for.
- **Agreements signed and checked**: Loan agreements go out for signing, and signed copies are compared with the member's signature.
- **Complaints answered in time**: Complaints carry their time limit from the day they arrive, and arrears cases follow your own timetable.

## How it fits

Desk is the member's case file. Your core system keeps the shares and loans.

- **Desk looks after**: Members, applications, email in, documents, arrears and complaint cases, and reports.
- **Stays where it is**: Share and loan balances, payments, payroll deductions and returns.

$39 a person a month. [Book a walkthrough](https://unforged.ai/contact?topic=other&product=desk), or read about [email](https://unforged.ai/desk/email), [case management](https://unforged.ai/desk/case-management) and [Desk for your sector](https://unforged.ai/desk/for).