# Email in Unforged Desk: Email that files itself on the right matter.

> Clients, lenders and agents send documents to an address on your domain, or to the mailbox you already use. Desk checks the email really came from them, puts each document on the right client and matter, and lets the sender know it arrived.

Source: https://unforged.ai/desk/email

## Addresses

- `purchases@harbourrowlaw.com`: Residential purchase
- `probate@harbourrowlaw.com`: Probate
- `documents@harbourrowlaw.com`: Anything, filed by sender
- `post@harbourrowlaw.com`: Your existing mailbox, forwarded

## When an email arrives

1. **An email arrives**: At an address on your domain, or forwarded from the mailbox your clients already know.
2. **We check who sent it**: Mail that fails the sender checks, or comes from someone the address doesn't accept, isn't kept.
3. **Desk finds the matter**: By the sender and any reference in the subject. If it can't be sure, the email waits for someone to file it.
4. **Each document gets its job**: Titled, tagged and checked, sent for signing or simply kept, as the work stream says.
5. **The sender hears back**: A short note in your firm's name tells them what arrived, so nobody has to ring to ask.

## Who can write in

- **Anyone we can match to a client**: The usual choice for an address you give out widely. Mail Desk can't match waits to be filed.
- **Only clients we already know**: For addresses that should only ever hear from people already on your books.
- **Only these domains**: For the lenders, agents or firms you work with, named by their email domain.

## Setting up your own domain

1. **Add your domain**: In your organisation's settings, add the domain you want to receive mail on.
2. **Copy the records we show you**: Add them where your domain is managed. We check them and tell you when they're right.
3. **Make your addresses**: Pick the part before the @, the work stream it feeds and who can send to it.

## Questions

### Do we have to use our own domain?

No. You can forward a mailbox you already have to Desk. Addresses on your own domain come with Your own email, which is $99 a month for the whole organisation.

### Can we read and reply to emails in Desk?

Not yet. Today Desk takes in the documents people send and files them. Reading every message and replying from the address the client wrote to is the next thing we're adding.

### What happens to an email Desk can't place?

It waits in one list with its documents, and someone on your team files it to the right client and matter.

### Does the client get a reply?

They get a short note in your firm's name telling them what arrived, and you can turn it off for any address.

[Book a walkthrough](https://unforged.ai/contact?topic=other&product=desk), or read about [email](https://unforged.ai/desk/email), [case management](https://unforged.ai/desk/case-management) and [Desk for your sector](https://unforged.ai/desk/for).